I’m looking for a….

Please reach out to me at melanielynnpenndesign@gmail.com if you are looking for a design not yet listed, a type of item not yet listed or check the custom work tab if you are seeking a portrait.

Do you have another one of this item?

For one-of-a-kind items, and items listed during monthly collection drops no, unfortunately I do not. If there are more than one available, it will be shown in the quantity. For OOAK items whoever checks out first gets it. NOT whoever puts it in their cart first. If you miss an item, you can use my customs form to order something similar though! For printed items such as shirts, mugs, prints and stickers they are unlimited unless otherwise noted.

Do you accept returns, exchanges or cancelations?

At this time we do not. If there is a problem with your order please send us an email with a photo of the damages immediately upon receipt. The majority of online returns end up going straight to the landfill. This is not something we are willing to support. We believe in taking a moment to read the full item description and reviewing your shopping cart carefully before ordering. OOAK items are released in timed reveals to be fair to everyone and all other items are printed on demand to avoid excess and waste.

My package says delivered but it is not here.

If your item tracking says it has been delivered please consult with your local post office as to where it was left. It is up to clients to provide a safe space for packages to be delivered to. If you suspect it was stolen please file a police report. Mail theft is a felony, as is claiming it has occured when it has not.

How are packages sent?

Items are shipped with great care via USPS packaging. We do not offer rush shipping or next day shipping. Shirts, mugs, stickers, prints and note books come from our printshop and may take up to 9 days before shipping. OOAK items from monthly drops will be mailed out as quickly as possible within 5 business days.

Drop shipped items may also be sent by DHL or UPS. This is at my printer’s discretion.